We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
There are two ways to begin a return:
- Email customersupport@inovativ.com with your order number and list of items you wish to return.
- Log into your customer account and select the order you wish to return then, follow the prompts to initiate a return.
If your return is accepted, we’ll provide you with a Return Merchandise Authorization Number, or RMA#. All returns must be accompanied with paperwork that clearly identifies the RMA# provided to you.
Items sent back to us without first requesting AND receiving an RMA # will not be accepted.
We do not accept product returns that are not in ‘Like-New ‘ condition or older than 30 days. Customer is responsible for ALL costs incurred to return items back to the INOVATIV warehouse.
You can always contact us for any return question at customersupport@inovativ.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and B-Stock items. Please get in touch if you have questions or concerns about your specific item.
Restocking Fee
All orders are subject to a 5% restocking fee for processing your return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You will be refunded the value of the products on your order, minus a 5% restocking fee. The cost paid for shipping is non-refundable. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@inovativ.com.