We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Full price products and items purchased with a personal discount code can be returned or exchanged within the standard 30 day policy. If a return request is submitted after 30 days, the order may only qualify for store credit.
Products purchased during a sale or promotion are final sale and refunds will not be processed. However, we do want to ensure that you find the right product and are happy to work with you on an exchange, or to offer you store credit. View our Promotion Terms and Conditions for more details.
B-Stock products are final sale and are not eligible for returns or exchanges.
How to Start a Return
There are two ways to begin a return:
- For online orders, log into your customer account at inovativ.com and select the order you wish to return, then follow the prompts to initiate a return.
- For all other orders, email customersupport@inovativ.com with your order number and list of items you wish to return or exchange.
If your return is accepted, we’ll provide you with a Return Merchandise Authorization Number, or RMA#. All returns must be accompanied with paperwork that clearly identifies the RMA# provided to you. The customer is responsible for return shipping. We are happy to assist in generating a return label and will debit the cost from your refund.
Return your items to the following address:
INOVATIV Inc.
Attn: RMA#
1500 W. McKinley St.
Azusa, CA 91702
Items sent back to us without first requesting AND receiving an RMA # will not be accepted.
We do not accept product returns that are not in ‘Like-New ‘ condition or older than 30 days. Customer is responsible for ALL costs incurred to return items back to the INOVATIV warehouse.
You can always contact us for any return question at customersupport@inovativ.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Products damaged by the customer may not qualify for returns or full refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and B-Stock items. Please get in touch if you have questions or concerns about your specific item.
Restocking Fee
All orders are subject to a 5% restocking fee for processing and repackaging your return.
Exchanges
Exchanges are offered in the form of either store credit or refunds to an original order after a new one is placed.
If you are returning an item and need an immediate replacement, the fastest way to get the correct item will be to place a new order for the correct item and then wait for your return to be refunded.
If you are not in a hurry or need help making a decision, please let us know that you would like to make an exchange during your return process. After your item is received, we’ll issue you store credit to purchase the correct item.
Refunds
Once your return has been received and inspected, you will receive a notification if the return was approved and the total value you should expect to be refunded back to your original payment method. Refunds include the value of the products on your order, minus a 5% restocking fee. The cost paid for shipping is non-refundable.
Please allow us up to 10 business days to review and inspect your product after it has arrived at our warehouse. After your return is approved, the refund will be automatically processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@inovativ.com.